FAQ Category: Claims

How long does a claim take?

Timelines vary depending on the type and complexity of the claim, but your adjuster will keep you informed throughout the process.

What happens after I report a claim?

Once your claim is reported, it’s reviewed and assigned to an adjuster who investigates the situation, confirms your coverage, and guides next steps like repairs or documentation.

Can I report an MPI claim directly?

Yes. MPI claims can be made by calling 204.665.2410.

What information do I need to start a claim?

You’ll typically need your policy number, details of what happened, and any supporting information like photos, receipts, or third-party details. Having this ready helps avoid delays.

How do I make a claim?

Contact your Brio Insurance broker first so they can gather the details and submit the claim on your behalf. If it’s an emergency and your broker isn’t available, call 1.204.318.2001 or contact your insurance provider directly.